Junior Support Engineer


Hong Kong

The Junior Support Engineer position is a client facing role responsible for maintaining a smooth running of the Ironfly system and ensuring that clients receive the expected assistance whenever faced with usability obstacles.

Position Responsibilities

  • Develop a deep understanding of the front and back end components across Ironfly products and infrastructure, and their functions and capabilities.

  • Ability to understand, diagnose, and eventually preempt potential obstacles.

  • Identify and communicate the best solutions that will enable users to have a smooth transition back into normal activities.

  • Remain calm under extreme time pressure, balancing responsiveness with accuracy of analysis.

  • Provide support for the Australian and Hong Kong based clients, requiring availability during the early hours of the morning until the early afternoon.

  • Detailed internal reporting on all the frequent and significant software and hardware complications that emerge.

  • Assist the Development Team with product tasks and ideas that can be addressed during off peak times.

  • Possess the ability to easily adapt, grow, and grasp new concepts quickly within a startup environment.

  • Be comfortable balancing the mostly independent nature of the role, with the collaborative, team based nature of a small company.

Technical Skills

The following technical skills are preferred, but not a prerequisite.

  • Linux scripting and cron

  • Understanding of cloud infrastructure (Ex: AWS, Azure, Google Cloud)

  • MongoDB

  • Chrome Dev Tools

  • HTML5, CSS and Javascript

  • Node.js

Soft Skills

  • Near-native written and spoken English ability.

  • Ability to consistently produce calm, concise and insightful responses.

  • Attention to Detail

  • Analytical thinker and problem solver.

Who are we?

We’re Ironfly, we’re a small but rapidly growing startup, building cutting edge B2B software for the finance industry. We’re a dynamic, fun and friendly team - we work hard, but we reward and recognise contributions. Our working environment is ambitious, creative, collaborative and passionate.

We are always on the lookout for new and exciting ways to build software that has a real impact for our customers. We build incredibly high quality software, no shortcuts. We solve interesting problems with large sets of real-time data and displaying that data in complex visualisations, and are revolutionising the way that our customers interact with their financial data.

We invest in our people, we recognise that we are only as good as our employees and so we’re looking to hire the best of the best. In turn, you will get to work in a supportive environment with other people who are excellent at what they do.

Send us your CV along with any other information you’d like us to take into consideration to careers@ironflytechnologies.com. We’ll be in touch. If we think you might be a good fit for our team, we’ll arrange to catch up for a chat.